Customer Support
We're here to help — reach us through any of the channels below.
Hours
Our support team is available daily from 10:00 AM to 04:00 PM. We aim to respond to all inquiries within a few hours.
Common questions
- To request a refund, open the order in your account and tap "Report an issue" within 24 hours of delivery, attaching a clear photo of each affected item.
- Delivery windows can be selected at checkout and are subject to availability.
- Loyalty points are credited automatically once your order is delivered and confirmed.
- For payment issues with CliQ, please retain the transaction reference and contact us.
Legal & policies
Your use of Eat Fresh Jo is governed by our Terms of Service, Refund & Return Policy and Privacy Policy, all aligned with the Consumer Protection Law No. 7 of 2017, the Electronic Transactions Law No. 15 of 2015 and the Personal Data Protection Law No. 24 of 2023 of the Hashemite Kingdom of Jordan.
Regulatory complaints
We aim to resolve every issue directly. If you remain unsatisfied after contacting us, you may refer your complaint to the Ministry of Industry, Trade and Supply or the National Consumer Protection Society in Jordan.